LilypadLilypad

Privacy Policy

How Lilypad Solutions collects, uses, and protects your information.

Effective Date: November 24, 2025

TermsPrivacyDPASLASubprocessors

Lilypad Solutions (“Lilypad,” “we,” “our”) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights. By using our website or services, you consent to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect personal information you submit directly, including:

  • Name
  • Email address
  • Business details
  • Any information shared in contact forms, bookings, or customer interactions

1.2 Automatically Collected Information

We may collect:

  • IP address
  • Browser and device information
  • Usage logs and interactions
  • Session analytics (e.g., Google Analytics, Microsoft Clarity)

1.3 Payment Information

All payment information is processed by Stripe. We do not store or process full payment card details.

2. How We Use Your Information

We use personal information to:

  • Deliver and improve our services
  • Respond to support inquiries
  • Send service updates or transactional messages
  • Analyze website usage
  • Comply with legal obligations

We do not sell or rent your data.

3. Cookies & Tracking

We use cookies and similar technologies for analytics, performance measurement, improving user experience, and basic personalization. You may withdraw or manage consent through our cookie banner.

4. Third-Party Services

We share data only with service providers required to operate our business:

  • Hosting (Vercel)
  • Database (MongoDB Atlas)
  • Payments (Stripe)
  • Analytics tools (Google Analytics, Microsoft Clarity)
  • Other tools strictly necessary for delivering features

These providers must safeguard your information.

5. Your Rights

You may request to:

  • Access your data
  • Correct inaccurate information
  • Delete your personal information
  • Withdraw consent for analytics

Request removal via our contact page.

6. Data Security

We take appropriate technical and organizational security measures, including HTTPS encryption, secured hosting, strict access controls, and encrypted database storage. However, no system is 100% secure.

7. Data Retention

We retain personal data only as long as necessary for active services, legal obligations, and business operations. You may request deletion at any time.

8. Updates to This Policy

This policy may be updated periodically. Continued use of our services constitutes acceptance of any changes.

9. Contact

For privacy inquiries, visit: https://www.lilypad.solutions/contact.